As generative AI continues to select up momentum, increasingly more corporations are discovering methods to include the know-how inside their very own platforms to optimize their companies — and to leverage that reputation for themselves. Now, Uber joins the gang.
Uber CEO Dara Khosrowshahi informed Bloomberg this week that the corporate is working by itself AI chatbot, with no particular particulars disclosed.
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“We’re engaged on it proper now,” mentioned Khosrowshahi within the interview.
Uber is not new to the AI area, devoting an complete web page on their web site to Uber AI, delineating its a number of groups and initiatives regarding AI improvement.
Within the Bloomberg interview, Khosrowshahi reiterated that concept, sharing how Uber has leveraged AI and machine studying inside its know-how for years, together with the algorithms that make it doable to get matched with a journey.
This information adopted the discharge of Uber’s Q2 earnings report, which noticed the ride-sharing firm’s first-ever quarterly working revenue whilst income fell in need of expectations
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An AI chatbot may assist Uber construct on that revenue momentum and enhance person expertise on the app. Nonetheless, there may be additionally a threat that Uber will implement AI to journey the bandwagon and convey no actual worth to customers, as seen by Snapchat’s My AI.
The success of the implementation will depend upon whether or not the chatbot may help customers with an precise want and clear up an issue they’ve on the app.
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