Bought It AI launches Agent Copilot to offer AI help to customer support and gross sales

Bought It AI, a conversational AI agency serving to enterprises, has unveiled Agent Copilot, an AI assitant for customer support and gross sales operations.

By harnessing the ability of generative AI with guard-railed structure, Agent Copilot empowers brokers to rapidly and precisely entry info from advanced data sources, resulting in enhanced buyer interactions and response occasions, stated Peter Relan, chairman of Bought It AI, in an interview with VentureBeat.

This resolution makes use of Bought It AI’s distinctive TruthChecker AI, designed to determine and forestall inaccuracies in responses generated by giant language fashions (LLMs).

Agent Copilot gives companies the flexibleness to customise their AI expertise by deciding on from a variety of LLMs, together with ChatGPT, GPT-4, Llama-2, MosaicML, and Flan-UL2. The selection of LLM could be tailor-made to satisfy the precise data base necessities and measured efficiency towards the related paperwork.

“You’re the pilot and the AI is the copilot,” stated Relan. “The large classes are gross sales and advertising and marketing, banking and customer support.”

Additionally, Agent Copilot could be configured to combine with numerous knowledge sources, comparable to PDFs, net pages, paperwork, and displays, enabling complete assist for multi-turn dialogs primarily based on the compiled data base. For organizations with knowledge privateness issues, the answer additionally helps on-premises set up of enterprise-specific fine-tuned LLMs.

“The dangers related to incorrect info are just too excessive,” stated Relan. “With Agent Copilot, we provide companies the chance to decide on probably the most optimum LLM for his or her wants, guaranteeing the very best degree of accuracy and effectivity of their buyer interactions.”

Relan additionally highlighted the affect of Bought It AI’s TruthChecker, which considerably decreases hallucination charges in responses generated by the bottom mannequin, leading to near-human degree accuracy for multi-turn dialogues in data retrieval eventualities.

“The copilot may also help them reply questions, like whether or not you could have a deductible in your insurance coverage or you need to use out-of-network docs or these issues,” Relan stated. “The agent sometimes has entry to a data database, or set of paperwork that might be net pages. As a substitute of looking by way of all that, suppose you possibly can floor it in a conversational manner. The copilot’s job is to go get the reply and are available again with it.”

That makes the agent extra productive, he stated.

“We’re seeing beta prospects deploy this as a result of the choice is longer calls,” Relan stated.

I requested if the pricing was getting decrease or was nonetheless underneath management. Relan stated the prices are beginning to transfer decrease for such queries.

And since Relan’s agency was geared toward stopping generative AI from “hallucinating,” it is usually aware of the “guardrails,” Relan stated. These have to be in place to make the tech clear in order that if it does provide you with a unsuitable reply, it gained’t be like a “black field” the place you possibly can’t inform the place it got here from or if it’s unsuitable.

“We’ve one thing we name a reality checker, which is able to truly test the solutions and supply an audit path,” he stated.

Agent Copilot is constructed on Bought It AI’s beneficial future-proof structure, Enterprise Massive Language Model Structure (ELMAR), and is at present present process an open beta program with a number of enterprises for Agent Help use circumstances.

The answer is predicted to be extensively accessible in September 2023. Its options embrace data base connectors to customized knowledge sources and paperwork, a selection of LLMs, TruthChecker AI for hallucination detection, fluid conversational dialogues with mitigation and disambiguation, energetic studying and fine-tuning for optimum accuracy, on-premises deployment with open-source LLMs, and seamless integration with different agent, CX, and CRM options.

Reland stated there are giant enterprises and monetary companies corporations and insurance coverage corporations in beta testing.

“They’re mainly saying with out the guardrails, we’d not be contemplating this,” he stated.